We use Sydney based servers, we chose these servers based on their location, reliability, track record (having worked with them for 8 years) and speed.

We get it – you google hosting and there are many options to choose from. It’s very easy to sign up to a large hosting company – without really understanding much about the process.

It can be a confusing world. The location of the servers are important because they have an effect on the speed of your site – many of the large companies have their closest servers in Singapore or Asia or even further afield meaning that the loading time is increased. Loading time is important and it’s important to have your servers closer to the bulk of your audience here in NZ.

We offer set up for G suite email service. This service allows you to use the reliable gmail service but with your own domain name. It allows you to access your emails from anywhere ( www.gmail.com ) or they have a great mobile app.
We prefer this option due to its reliability and ease of use. If you would like to integrate your Gmail into one of your computers built in email programs (like Apple Mail or Outlook) this is a specialist job requiring an IT specialist, not something we support currently but we can suggest some great IT folk.

In theory, yes – but the updates of both the plugins, themes and core WordPress can sometimes be problematic. If we are in the site an uncover and issue we are able to rectify the issue as quick as possible to ensure uptime of your site.

Unfortunately, it doesn’t give you a guarantee against hacking, but it does make it less likely. All of these steps work together to reduce the risk but there will also be issues that are out of our control in this constantly changing industry.

Contact us and we will let you know your options, typically we can restore your site to a clean back up, but there are times when the hack is deeper and a site clean may be required.

Of course, Google tends to favour sites that are up to date and adding content, so this can help in your search engine ranking.

If you are on our tier one plan then 10 mins is the allotted time. If we think it will run over – we will drop you an email and give you an estimate. As always, we are very fair with our time management.

Yes but only up to 3 months worth. We are a pretty fair and kind bunch, so we will let you know should your requested edits take longer than expected.

Yes, it is possible to move your site from one web host to another. Keep in mind its not as simple as drag and drop and some companies may charge for it. If you jump around it could also affect your google ranking, so it’s a good idea to stay settled once you are happy. If you are unhappy with our service – simply drop us an email and we can see what we can do to help.